Website Not Working? Try These 10 Quick Checks First

If your website isn't loading or something isn't working correctly, don't panic. Many issues can be resolved in just a few minutes.

Before contacting AQ, please try the following:

1. Refresh the page

Windows: Ctrl + F5

Mac: Cmd + Shift + R

2. Try a different browser or device

Open your website in:

Chrome, Safari, Edge, or Firefox

Another device (phone, tablet, computer)

3. Check your internet

Visit another website (e.g. Google)

If nothing loads, restart your internet or try another network

4. Try mobile data instead of Wi-Fi

Switch off Wi-Fi and load your site using mobile data

5. Clear your browser cache

Old files can stop your website loading properly

Clear cache + cookies

Then refresh the page

6. Use Incognito / Private mode

Chrome: Incognito window

Safari/Firefox: Private browsing mode

This bypasses saved browser data.

7. Restart your modem/router

Turn off for 30 seconds

Turn back on and retry

8. Check for recent website or domain changes

If your site was recently:

It may take up to 24–48 hours to fully update worldwide.

9. Check Wix subscription & domain status (if applicable)

If your site is on Wix:

Then:

10. Still not working?

Fill in the AQ Website Emergency form with the requested information so we can investigate as quickly as possible.

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